We want you to feel confident shopping The Long Evening. Here are a few things to know before and after you place your order.
Free Shipping
We offer free shipping on orders from The Long Evening within our standard U.S. shipping area.
Because we carry everything from planters to large furniture, spas, saunas, and outdoor kitchens, delivery methods and timing can vary by product. Any important product-specific shipping information will be provided with your order.
U.S.-Based Customer Care
Have a question before you order? Need help with an order you already placed? We are here to help.
Our customer care is U.S.-based, and you can contact us directly with product, shipping, order, or return questions.
Email: hello@thelongevening.com
Returns
We offer a 30-day return policy on eligible items.
If you would like to make a return, contact us first so we can provide the correct return instructions for your item. Please do not send an item back without contacting us, as return locations and instructions may vary by product.
Some items may have return restrictions or conditions. Please see our full Return & Refund Policy for complete details.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Keep the original packaging and take photos of the item, packaging, and any visible damage. This helps us work with the shipping carrier or supplier and get the issue addressed as quickly as possible.
Questions Before You Buy?
Ask us.
If you need dimensions, want clarification about a product, or simply want a little help before making a larger purchase, send us an email. We would much rather help you before you order than leave you wondering.
The Long Evening
Where Living Moves Outside.