Shipping policy

At The Long Evening, we want you to know what to expect from the moment you place your order through delivery. Because our collection ranges from smaller outdoor pieces to furniture, spas, saunas, and outdoor kitchens, shipping costs and delivery methods may vary by product and destination.

SHIPPING COSTS

Many products at The Long Evening qualify for free standard shipping within the United States. However, free shipping is not guaranteed on every product or order.

Some products are fulfilled by our supplier partners and may have shipping charges based on the item, delivery location, carrier, or delivery method. When a shipping charge applies, it will be calculated and displayed at checkout before you complete your purchase.

The shipping amount shown at checkout is the applicable shipping charge for your order.

Expedited shipping may be available for select products or destinations for an additional charge. When available, expedited options and pricing will be displayed at checkout.

Large and oversized items may require freight or specialized delivery. Unless specifically stated otherwise, shipping does not include assembly, installation, white-glove service, placement of the product, or removal of packaging.

ORDER PROCESSING

Once your order is placed, it will begin processing. Processing times vary by product and supplier.

When your order ships, you will receive a shipping confirmation by email along with tracking information when available.

If we need additional information from you before your order can be shipped, we will contact you using the information provided with your order.

DELIVERY TIMES

Delivery times vary depending on the product, destination, supplier, and delivery method.

Estimated delivery information may be provided on the product page, during checkout, or after your order has been processed.

Choosing an expedited shipping option may reduce carrier transit time but does not necessarily reduce product processing or fulfillment time.

Delivery estimates are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery times.

LARGE & FREIGHT DELIVERIES

Furniture, spas, saunas, outdoor kitchens, and other large or heavy products may be delivered by freight or a specialized carrier.

For some freight deliveries, the carrier may contact you before delivery to schedule or coordinate your shipment. Please make sure the phone number and email address provided with your order are accurate.

Unless otherwise stated, freight delivery does not include assembly, installation, moving the product to its final location, white-glove service, or removal of packaging.

Customers are responsible for ensuring that the delivery location is reasonably accessible to the carrier.

MULTIPLE-ITEM ORDERS

If your order contains multiple products, items may be fulfilled by different supplier partners and may ship separately or arrive on different days.

When available, tracking information will be provided for each shipment.

Any applicable shipping charges will be shown at checkout before your purchase is completed.

SHIPPING LOCATIONS

The Long Evening currently ships to eligible addresses within the United States.

Shipping availability and costs for certain large, specialized, or supplier-fulfilled products may vary by destination.

If we discover that an item cannot be shipped to the address provided, we will contact you as soon as possible.

ADDRESS CHANGES

Please review your name, shipping address, email address, and phone number carefully before completing your purchase.

If you discover an error after placing your order, contact us immediately at hello@thelongevening.com.

We will make every reasonable effort to help, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

ORDER TRACKING

When tracking information is available, it will be sent to the email address associated with your order.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

For freight deliveries, tracking may work differently than standard parcel delivery, and the carrier may contact you directly regarding delivery.

DELIVERY ISSUES

If tracking shows that your order was delivered but you cannot locate it, first check around the delivery location and with household members or neighbors who may have accepted the shipment.

If you still cannot locate your order, contact us at hello@thelongevening.com with your order number so we can assist you.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, or incorrect, contact us promptly at hello@thelongevening.com.

Please include your order number, a description of the issue, photos of the product, and photos of the packaging and any visible shipping damage.

Please keep the product and its original packaging while the issue is being reviewed.

We will work with you to determine the appropriate next steps.

RETURNS

Eligible returns are covered by our 30-day Return & Refund Policy.

Please contact us before returning an item so we can provide the correct return instructions and destination for your order.

Do not return an item to the address printed on the original shipping package unless we specifically instruct you to do so.

Please review our full Return & Refund Policy for eligibility, conditions, and additional return information.

QUESTIONS BEFORE A LARGE PURCHASE?

We know that purchasing a spa, sauna, outdoor kitchen, furniture set, or other substantial outdoor piece can require more planning than an everyday online purchase.

If you would like clarification about dimensions, delivery, product specifications, shipping, or what to expect before placing your order, please contact us.

Our U.S.-based customer care is available to help answer your questions before and after your purchase.

CONTACT US

The Long Evening
Email: hello@thelongevening.com

Where Living Moves Outside.