This guide applies to large or specialized wellness equipment sold by The Long Evening, including hot tubs, saunas and cold plunges. Product-specific information on the product page should be reviewed before ordering.
Delivery
The Long Evening offers free standard shipping within the United States. Large or oversized wellness equipment may ship by freight or specialized carrier, and the carrier may contact you to schedule delivery. The delivery location must be reasonably accessible.
Unless specifically stated for your order, free standard shipping does not include final placement, assembly, installation, white-glove service, site or foundation preparation, electrical work, plumbing work or packaging removal.
Before delivery
Measure the delivery route and final installation area before ordering. Confirm that the foundation is stable, level and appropriate for the product’s loaded weight, and verify electrical, plumbing, ventilation, clearance and other setup requirements for the exact model and configuration you select. Use qualified professionals where required by the manufacturer or applicable local codes.
Manufacturer warranties
Warranty coverage varies by manufacturer, model, configuration and component. Where a manufacturer warranty is stated on a product page, that product-specific warranty applies. For example, Mande MW12 and MW20 sauna cabins include a 5-year manufacturer structural warranty, and the RevX Acrylic X Tub system includes a 1-year manufacturer warranty. Hot-tub warranty coverage can vary by selected configuration; contact us before ordering if you would like warranty details confirmed for a specific model.
Returns
Eligible items may be returned within 30 days of receipt under The Long Evening’s Return & Refund Policy. Items generally must be unused, in the same condition received and in original packaging where applicable. Return authorization is required before sending an item back.
Large, specialized or freight-delivered products may have product-specific return requirements, exceptions or significant return transportation costs. Cancellation may not be possible after an order has entered processing or shipped.
Damage, defects or incorrect items
Contact hello@thelongevening.com promptly with your order number, a description of the issue, and clear photos of the product and packaging. Retain the product and packaging while the issue is reviewed.
Questions before a large purchase are welcome. Contact hello@thelongevening.com for help with delivery, placement, setup, warranty or return questions before ordering.
This page is a summary for wellness purchases. The Long Evening’s full Shipping Policy and Return & Refund Policy control if there is any conflict.